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Customer Information

Customer information is information we produce for the purpose of communicating with our customers.

Application forms
All current application forms that need to be filled in before we carry out a public service.
Assembly Questions
Answers given by the Minister in response to written and oral Assembly Questions asked within the last 2 years.
Awareness and education
Current leaflets and other material designed to educate and inform our customers.
Completed consultations
All public consultation documents relating to legislation/policy development and major schemes, including environmental impact assessments, equality impact assessments and regulatory impact assessments, issued in the last two years for which the closing date for comments has now passed.
Current invitations to tender
All current departmental tender application papers that are open to public competition.
Customer care
All current documents on providing services to customers that have received ministerial or board approval (or both).
Framework Documents
All current documents setting out the parameters within which departmental groups’ operate.
Frequently-asked questions about Roads Service
This class relates to questions frequently asked about Roads Service.
Frequently-asked questions about transport
This class relates to questions frequently asked about transport.
Keynote speeches
Prepared texts of all public keynote speeches and announcements made by the Minister and senior officials within the last 2 years. This information will be available within three working days of the speech or announcement being made.
Keynote speeches
Prepared texts of all public keynote speeches and announcements made by the Minister and senior officials within the last 2 years. This information will be available within three working days of the speech or announcement being made.
Ministerial public engagements
Details of public engagements carried out by the Minister over the last 2 years. The information will be available within three working days of the engagement.
Ministerial public engagements
Details of public engagements carried out by the Minister over the last 2 years. The information will be available within three working days of the engagement.
Press releases
All press releases issued by our Press Officer from January 2002.
Public consultations
All current public consultation documents and reports we issue in relation to legislation/policy development and major schemes, including environmental impact assessments, equality impact assessments and regulatory impact assessments. (See also ‘Draft legislation’.)
Public inquiries
Inspectors' reports and departmental statements made in relation to public inquiries held within the last 3 years.
Published responses and reports on consultations
All reports and published responses on public consultations relating to legislation/policy development and major schemes , including environmental impact assessments, equality impact assessments and regulatory impact assessments, carried out in the last two years.
Published responses and reports on consultations
All reports and published responses on public consultations relating to legislation/policy development and major schemes, including environmental impact assessments, equality impact assessments and regulatory impact assessments, carried out in the last two years.
Roads Service reports to councils
Current year reports presented to councils by Roads Service. Generally, Roads Service presents two reports per year to each council. The reports will be available within one week of being presented to the council.
Roads Service reports to councils
Current year reports presented to councils by Roads Service. Generally, Roads Service presents two reports per year to each council. The reports will be available within one week of being presented to the council.
Savings Delivery Plans
All current plans aimed at delivering savings.
Traffic, travel and transport statistics
Current statistics that we publish on traffic, travel and transport.