If during, or after the processing of a claim, you wish to complain about any aspect
of the Unit's service or treatment of your claim (ie how we have handled the case), you should send
full details to:-
The Claims Manager
Department
for Regional Development
Central Claims Unit
Middleton Building
10
High Street
BELFAST
BT1 2BA
This
is the internal complaints procedure.
Your complaint will
be investigated and a
reply will be
sent to you within two weeks. However, complaints about the Department's decision will not be accepted
as they can be contested through the legal process.
Our internal complaints
procedure is not a substitute for your right to complain to the Parliamentary Commissioner for Administration
(the Ombudsman). You should note, however that the Commissioner will normally expect you to have used
our own procedure before your complaint is accepted. The Commissioner's address is:-
The
Ombudsman's Office
33 Wellington Place
BELFAST
BT1
6HN
or
The Ombudsman
Freepost
BELFAST
BT1 6BR
Telephone:(028)
9023 3821 or 0800 282036
