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Complaints Procedure


The Department for Regional Development ("The Department") is a central Government Department in Northern Ireland and is responsible for strategic planning; transportation strategy; transport policy and support; ports and airports policy; roads and water policy.  Roads Service which is a business unit within the Department has responsibility for the provision and maintenance of roads.

The Department is committed to providing the highest standard of service to all its customers. Our aim is to get things right first time. However, if you are not entirely satisfied with any aspect of our service, please tell us and we will do our best to resolve the matter as quickly as possible.

We will investigate your complaint, give you an explanation and make every effort to resolve the matter to your satisfaction.

Roads Related Complaints:

To make a complaint relating to the responsibilities of Roads Service, please go to Road Service Complaints.

Roads Service Claims Unit:

To make a complaint regarding the Department's Claims Unit go to Compensation Claims.

Equality / Freedom of Information Complaints:

There are separate complaint procedures in relation to Equality and Freedom of Information  To make a complaint on the grounds of Equality or Freedom of Information, please Select the relevant link.

Complaints in respect of Other Functions:

To make a complaint regarding the remaining departmental functions, what standards you can expect when you do so, and what you can do if you are still dissatisfied, please go to other DRD functions complaints.

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