Compensation Claims - Complaints

If during, or after the processing of a claim, you wish to complain about any aspect of the Unit's service or treatment of your claim (ie how we have handled the case), you should send full details to:-

The Claims Manager
Department for Regional Development
Central Claims Unit
Clarence Court
10-18 Adelaide Street
BELFAST
BT1 2BA

This is the internal complaints procedure.

Your complaint will be investigated and a reply will be sent to you within two weeks. However, complaints about the Department's decision will not be accepted as they can be contested through the legal process.

Our internal complaints procedure is not a substitute for your right to complain to the Parliamentary Commissioner for Administration (the Ombudsman). You should note, however that the Commissioner will normally expect you to have used our own procedure before your complaint is accepted. The Commissioner's address is:-

The Ombudsman's Office
33 Wellington Place
BELFAST
BT1 6HN

or

The Ombudsman
Freepost
BELFAST
BT1 6BR

Telephone:(028) 9023 3821 or 0800 282036